City of Charlotte Housing & Neighborhood Services Neighborhood Stabilization Program Manager

Full-time

SUMMARY

The Housing Stabilization Program Manager oversees the City’s neighborhood stability efforts, including housing rehabilitation programs, ensuring their ongoing success. The Program Manager supervises the Neighborhood Stabilization staff and operations, including programs such as SafeHome, Lead Safe and Healthy Homes, and the Emergency Repair Program, along with other assigned special programs and projects. The Neighborhood Stabilization Program Manager is responsible for all aspects of program management, program review and development, program monitoring, and funding source compliance.

 

Major Duties and Responsibilities:

  • Lead the neighborhood stabilization team involved in overseeing more than 100 projects annually to ensure timely completion of housing rehabilitation projects and achievement of program goals.
  • Collaborate with City homeowners, tenants, and partners to effectively administer housing repair programs.
  • Develop and implement innovative programs to address emerging needs and changing housing conditions across Charlotte.
  • Oversee and allocate program budgets for federal, state, and local funding, ensuring financial efficiency and compliance.
  • Collaborate with the City’s technology team to create and refine user-friendly tools and platforms that streamline program administration and support residents and staff.
  • Utilize data to track program outcomes, prepare comprehensive reports, and provide strategic recommendations for program enhancements.
  • Ensure that City policies, federal regulations, and program standards are met, maintaining alignment with regulatory requirements.
  • Build and sustain relationships with program partners across the City, such as United Way, Atrium Health, Habitat for Humanity, and Duke Energy to amplify housing stability efforts.
  • Understand and operationalize the City’s Staying in Place model to help residents connect to programs, resources, and other forms of support to help them stay in place as neighborhoods change over time.
  • Provide comprehensive reports to leadership on rehabilitation pipelines and programs.
  • Complete other duties to support division goals as requested.

 

Knowledge, Skills & Abilities:

  • Experience in independently managing complex community service programs and overseeing multiple staff members.
  • Demonstrated ability to use data to drive decisions, develop strategies, and evaluate program effectiveness.
  • Exceptional organizational, planning, and time management skills.
  • Highly self-motivated with proven ability to work collaboratively in a team-oriented environment while managing multiple projects.
  • Strong ability to develop and implement innovative solutions that advance housing stability.
  • Effective verbal and written communication skills.
  • Experiences in using Microsoft Word, Excel, and Outlook.
  • Valid driver’s license and the ability to obtain City driving authorization.

 

Preferred Qualifications:

  • Bachelor’s degree in business, public administration, planning, project management, data science, or a related field with a focus on community development.
  • Proven experience in people management.
  • Knowledge of construction procedures and standards.

 

Minimum Qualifications:
High school graduation or equivalent with seven years of relevant work experience, an associate degree with five years of relevant work experience, a bachelor’s level degree with three years of relevant work experience, or a Master’s level degree with one year of relevant work experience.

Starr Webb-Allen

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