The mission of the Mayor’s Office of Housing (MOH) is to make Boston a more equitable and inclusive city where all residents can thrive. MOH oversees programs that create and preserve affordable housing, support homeowners and renters, provide housing and services to homeless individuals and families, and develop city-owned property. MOH seeks to carry out its mission through a lens of promoting diversity, equity and inclusion and addressing the effects of systemic racism in our city.
The Supportive Housing Division at the Mayor’s Office of Housing is responsible for leading the collaborative effort to end homelessness in Boston.
Under the direct supervision of the Associate Deputy Director for Supportive Housing, the Senior Housing Officer is responsible for driving the system collaboration for ending homelessness among youth and young adults and for ensuring the homeless response system is effective and equitable for youth seeking pathways to housing and stability.
In addition, the position will be actively managing supportive housing and homeless contracts that fund programs run by partner agencies, including those funded through the City of Boston, City of Boston’s Continuum of Care (CoC) grant and Youth Homelessness Demonstration Program (YHDP) awards. These programs are pivotal resources to the City’s plan to prevent and end youth homelessness and determine pathways to housing for all people experiencing homelessness in Boston.
The incumbent will serve on the implementation team for Rising to the Challenge, and be responsible to assist with the coordination of internal and external programs and funding to ensure appropriate and efficient allocation of resources, and ultimately to assist with achievement of Divisional and City strategic goals.
- Drive the implementation of the City of Boston’s strategic plan to end homelessness in partnership with the Boston Continuum of Care’s community of providers and leadership structure.
- Convene and coordinate Boston’s extensive provider network in order to improve coordination and support housing-centered efforts.
- Partner with people with lived experience of homelessness on work related to system design and improvement, resource allocation, and other strategic efforts.
- Facilitate/Coordinate case conferencing and housing navigation meetings as needed to:
- Identify system level barriers in the housing navigation process
- Build an action-oriented culture of urgency
- Hold the team accountable for meeting the needs of each client, the landlords, and the rehousing system
- Create opportunities for peer learning and problem solving
- Perform/Oversee routine evaluations of service delivery and take appropriate action to support quality and/or process improvement when necessary.
- Support the work of Coordinated Entry and Continuum of Care leadership bodies, as needed, to ensure stakeholder input is incorporated into policy and implementation decisions; prepare periodic reports and updates to track progress of strategic goals and system performance; participate in the annual CoC funding competition.
- Understand other City and State department roles, identify cross-functional support, and engage necessary departments, such as Boston Public Schools, the MA Department of Mental Health, Boston Public Health Commission, and Boston Housing Authority among others, to accomplish goals.
- Manage contracts related to homelessness initiatives that sit in the Mayor’s Office of Housing Supportive Housing Division. Ensure data management and data quality are meeting system objectives and funders’ and/or City’s expectations.
- Assist the Mayor’s Office of Housing Supportive Housing Division team in responding to emergency constituent assistance requests from multiple sources as needed.
- Supervises consultants, contractors, and staff as needed.
- Perform related work as required.
Minimum Entrance Qualifications:
- Minimum of four (4) years of experience in policy development; program evaluation and design; stakeholder management, or related professional experience is required, including two (2) years in a project or program management capacity. Additional experience preferred. Appropriate educational substitutions may be made.
- Degree in public policy, social work, business or public administration or related fields preferred.
- Familiarity with HUD regulations, specifically the Continuum of Care program, and the HEARTH Act preferred. Understanding of housing issues and programs.
- Working knowledge of administrative procedures including program requisitions, contract management and budget oversight.
- Comprehension of housing development or finance principles and practices.
- Strong negotiation, communication, organizational, and interpersonal skills.
- Strong knowledge of Microsoft Office, and Google suite required;, Salesforce and HUD reporting systems preferred.
- Willingness to work evenings and weekends throughout the city.
- Ability to exercise good judgment and focus on detail as required by the job.
Homelessness among youth disproportionately affects people of color and LGBTQ youth; we strongly encourage applications from people with these identities or who are members of other marginalized communities. Preference will be given to candidates who have lived experience relevant to the work.
BOSTON RESIDENCY REQUIRED
Terms: Union/Salary Plan/Grade: SEIU888/N-24
Hours Per Week: 35
Please refer to the Salary Information section on the Boston Career Center site for more information on compensation. For each Salary Plan, salaries are listed by Grade and Step.
The City of Boston is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment. Therefore, qualified applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical or mental disability, genetic information, marital status, sexual orientation, gender identity, gender expression, military and veteran status, or other protected category.
The City of Boston has played a role in causing and perpetuating the inequities in our society. To break down these barriers, we are embedding equity and inclusion into everything we do.
We define equity as ensuring every community has the resources it needs to thrive in Boston. This requires the active process of meeting individuals where they are. Inclusion is engaging every resident to build a more welcoming and supportive city. We are building a city for everyone, where diversity makes us a more empowered collective.